Jorge Trujillo
Miami
Summary
I have gained extensive experience across multiple industries, with a particular focus on the legal field. My background includes developing strong organizational, communication, and leadership skills while managing both customer-facing and operational responsibilities. I’ve excelled in overseeing teams, coordinating schedules, and ensuring that workflows run smoothly, all while maintaining a high level of service. My ability to analyze situations, understand client needs, and deliver effective solutions has been a key strength throughout my career. This versatility has helped me adapt quickly to new environments.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Your Insurance Attorney
Miami
09.2022 - 01.2025
- Coordinated and scheduled property inspections requested by insurance companies, ensuring timely arrivals and completion.
- Led a team of six remote employees, overseeing daily operations, managing workloads, and ensuring seamless communication across multiple time zones.
- Developed and implemented a timely scheduling process that improved response times and increased scheduling volume.
- Provided ongoing training and support to team members, ensuring they were well-equipped to handle inquiries and manage often complicated scheduling scenarios.
- Acted as the primary point of contact for insurance companies and firm clients, fielding requests, addressing concerns, and maintaining positive working relationships.
- Regularly analyzed team performance using data and management feedback to better assist in our continued improvement.
Sales Representative
Metro by T-Mobile
Miami
11.2021 - 08.2022
- Assisted customers with device setup, troubleshooting, and transferring data, ensuring smooth transitions to new devices and building customer trust.
- Managed inventory, ensuring popular models and accessories were stocked and readily available for customers, leading to a [X]% reduction in out-of-stock incidents.
- Achieved and consistently exceeded sales targets and quotas by effectively promoting and upselling Metro by T-Mobile products and services.
- Maintained up-to-date knowledge of the latest mobile technology, plans, and promotions to provide accurate information and address customer inquiries confidently.
- Processed transactions and handled customer billing inquiries with accuracy, providing a seamless and efficient purchase experience.
- Contributed to store's success through team collaboration, helping to maintain a positive and productive sales environment.
Sales Associate
Best Buy
Hialeah
10.2020 - 07.2021
- Provided outstanding customer service by understanding individual customer needs and recommending tailored solutions, achieving a [X]% customer satisfaction rating.
- Drove sales and consistently met or exceeded individual and store sales targets by upselling products, accessories, and services like Geek Squad protection plans.
- Demonstrated in-depth knowledge of the latest electronics, mobile devices, home appliances, and computer systems to assist customers with product selection and technical inquiries.
- Managed inventory and restocked shelves, ensuring high-demand products were available, and helped minimize out-of-stock instances.
- Assisted with the setup, troubleshooting, and demonstration of electronics, such as TVs, computers, and home theater systems, ensuring customers were confident with their purchases.
- Processed customer transactions, returns, and exchanges efficiently, ensuring a smooth and positive shopping experience.
Education
Associate of Arts - Political Science
Miami Dade College
Miami, FLSkills
- Team management
- Scheduling coordination
- Customer relationship management
- Problem analysis
- Performance monitoring
- Effective communication
- Training and support
- Problem-solving
- Teamwork and collaboration
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Scheduling Coordinator
Your Insurance Attorney
09.2022 - 01.2025
Sales Representative
Metro by T-Mobile
11.2021 - 08.2022
Sales Associate
Best Buy
10.2020 - 07.2021
Associate of Arts - Political Science
Miami Dade College