Jorge Vargas
Fresno,CA
Summary
Accomplished Program Coordinator with a proven track record at Asian Americans for Community Involvement, adept in program management and fostering team environments. Skilled in office administration, I've significantly enhanced client satisfaction and operational efficiency. Met Client needs and implemented improving office daily functions.
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in communication, Valued for reliability and ability to meet changing needs.
Overview
17
17
years of professional experience
Work History
Program Coordinator
Asian Americans for Community Involvement
12.2018 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Intakes of new clients
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Casework Manager
Community Solutions, Inc.
01.2018 - 12.2018
- Provided ongoing training to caseworkers, enhancing their skills in assessment, intervention, and evaluation techniques.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Managed high-risk cases proactively, utilizing crisis intervention techniques when necessary for client safety.
- Ensured compliance with all federal, state, and local regulations through meticulous documentation and record-keeping practices.
- Increased client satisfaction by actively listening to concerns and addressing them promptly and professionally.
- Improved client outcomes by implementing efficient case management strategies and individualized service plans.
Youth Counselor
Mexican American Community Center
01.2012 - 07.2017
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
Cook Shift Leader
City Of San Jose
05.2008 - 12.2011
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Education
Associate of Arts - Drug And Alcohol Studies
San Jose City College
San Jose, CA05-2015
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Report generation
- Generating schedules
- Expense tracking
- Standard operating procedures
Languages
Spanish
Professional Working
Timeline
Program Coordinator
Asian Americans for Community Involvement
12.2018 - Current
Casework Manager
Community Solutions, Inc.
01.2018 - 12.2018
Youth Counselor
Mexican American Community Center
01.2012 - 07.2017
Cook Shift Leader
City Of San Jose
05.2008 - 12.2011
Associate of Arts - Drug And Alcohol Studies
San Jose City College
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