Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Affiliations
Timeline
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Jorge Zamora

Miami

Summary

Certified Training Manager with a proven track record at Planet Fitness, enhancing EFT revenue and fostering a performance-oriented culture. Skilled in administrative tasks and interpersonal communication, adept at mentoring and leading teams to exceed goals. Expertise in operations management and customer service excellence, significantly improving member satisfaction and retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Training Manager

Planet Fitness
Cutler Bay
07.2022 - Current
  • Pushed to increase EFT revenue every month by reaching goals set by the Regional Manager, ensuring our clubs' metrics continue to grow.
  • Managed front desk staff and cleaners to keep a clean facility and maintain machines, as well as closing sales.
  • Helped create raving members by providing consistent, good service and having the gym well-kept, preventing cancellations.
  • Excelled in dealing with difficult situations involving both staff and members, by de-escalating and reaching a solution.
  • Mentored team members to succeed and advance within department and company.
  • Facilitated group discussions among participants during workshops and seminars.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent to promote performance-oriented culture.

Temp Shift Leader

Instawork
Miami
08.2021 - 07.2022
  • Led warehouse staff, making sure all shipments were processed correctly and on time.
  • Retail work had me primarily in charge of inventory and customer service.
  • I was also contracted for a few shifts in a restaurant, which left me in charge of making sure all customers were satisfied with their dining experience.

Social Media Manager

Voting Matters
Miami
06.2020 - 07.2021
  • Managed a social media account promoting voting to teens.

Education

High school Diploma -

Miami Sunset Senior High
Miami
07.2021

Some College (No Degree) - Finance

Miami Dade College
Miami, FL

Skills

  • Administrative skills
  • Interpersonal communication skills
  • Excellent customer service skills
  • Leadership training
  • New hire on-boarding
  • Coaching and mentoring
  • Finance
  • Team direction
  • Business administration
  • Sales
  • Advertising and marketing
  • Operations management
  • Vendor partnerships
  • Budgeting and cost control
  • Proficient in Microsoft Suite

References

Vicky Vasquez, Grand Fitness/Planet Fitness, (786)-350-5980

Gustavo Ibarra, Lennar Homes, (305)-794-9772

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR Certification

Affiliations

  • Brazilian Jujitsu
  • Tennis
  • Weightlifting
  • Running

Timeline

Certified Training Manager

Planet Fitness
07.2022 - Current

Temp Shift Leader

Instawork
08.2021 - 07.2022

Social Media Manager

Voting Matters
06.2020 - 07.2021

High school Diploma -

Miami Sunset Senior High

Some College (No Degree) - Finance

Miami Dade College

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Jorge Zamora