Jorge Félix Piloto Mandina
Hialeah,United States
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
El Toro
Doral, FL
07.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Hotel Supervisor
Biltmore Hotel
Coral Gables, FL
08.2022 - 07.2023
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
- Increased customer retention through exceptional service and timely resolution of issues.
Warehouse Assistant
Fashion Warehouse
Doral, FL
03.2022 - 08.2022
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
Associate of Applied Science - Psychology
University of Havana
Cuba 06.2019
Skills
- Staff Management
- Customer Engagement
- Operations Management
- Schedule Coordination
- Performance Improvement
- Staff Scheduling
- Regulatory Compliance
- Shift Management
- Supervisory skills
- Adaptable
- Conflict resolution techniques
- Team Management
- Passion for customer satisfaction
Timeline
Restaurant Manager
El Toro
07.2023 - Current
Hotel Supervisor
Biltmore Hotel
08.2022 - 07.2023
Warehouse Assistant
Fashion Warehouse
03.2022 - 08.2022
Associate of Applied Science - Psychology
University of Havana