Jorgelina Zarralanga
Lilburn,GA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
JK AUTO SERVICE & BROKERS LLC
07.2020 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced customer satisfaction by providing efficient and accurate register transactions.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05.2015
Skills
- Customer Service
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Office Organization
- Front Office Management
- Sensitive information handling
- Attention to Detail
- Problem-Solving
- Call Answering and Routing
- Billing and Invoicing
- Bank Deposits
- Office Supply Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
JK AUTO SERVICE & BROKERS LLC
07.2020 - 07.2024
High School Diploma -
Meadowcreek High School
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