MARICRUZ TORRES
Westland Real Estate Group
Las Vegas,US
7
years of professional experience
Leasing Agent / Assistant Manager
Leasing professional with 2+ years of experience providing professional property tours, exceeding revenue goals and leasing targets, conducting thorough background checks, and efficiently closing deals. Fluent in both English and Spanish, with strong communication and customer service skills. Experienced as an Assistant Manager, supporting daily property operations, reducing delinquency, maintaining strong resident relationships, and improving resident retention. Dedicated to providing exceptional service while helping achieve occupancy, financial, and operational goals.
Work History
Assistant Manager
2 Years 10 Months- Managed client relationships, ensuring high levels of satisfaction and repeat business opportunities.
- Led team in achieving operational efficiency through streamlined processes and improved workflows.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Developed and implemented strategic marketing initiatives to increase property visibility and client engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Leasing Agent
3 Years 8 Months- Monitored property activities to ensure smooth operations.
- Marketed property to local businesses through collateral, emails and phone calls.
- Created property brochures to promote available properties and developments.
- Assisted in the creation of property brochures for the purpose of promoting available properties and developments.
- Provided property information on all levels.
- Handled tenant communications by promptly responding to maintenance requests and responding to any questions or concerns.
- Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest.
- Led property tours to highlight features, answer questions, and reroute concerns in order to close deals.
- Verified the information on the rental application and personal references.
- Conducted background checks on over 100 applicants to ensure qualified tenants.
- Conducted over 15 property tours
- Checked the background of over 100 applicants.
- Managed tenant communications by promptly addressing maintenance requests and inquiries.
- Increased occupancy from 50% to 95% through 9 months.
- Used Yardi to keep track of financial transactions and rental applications.
- Kept track of advertising effectiveness by gathering data on local market competition.
- Was in charge of distributing and following up on tenant renewal notices.
- Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
- Conducted research on market trends to inform marketing strategies.
Education
High School
Skills
Leasing and sales
Technology proficiency
Move-in coordination
Lead generation
Local market conditions
Marketing and advertising
Strategic planning
Operational efficiency
Proficient in [Technology]
Telephone and email etiquette
Prospecting assistance
Customer service
Timeline
Assistant Manager
Westland Real Estate Group
10.2023 - CurrentRead More
Leasing Agent
Westland Real Estate Group
02.2020 - 10.2023Read More
Desert Pines High School
High School
Read More