Jorgelys quintero
Queens,NY
Summary
Customer service professional with over 4 years of experience in high-volume settings such as airport dining and retail pharmacy. Expertise in front-facing service and multitasking. Demonstrated ability to thrive in fast-paced environments while maintaining professionalism and attention to detail. Proficient in organizing operations, resolving customer issues, and enhancing team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Del Frisco's Grille
New York, NY
03.2025 - Current
- Greeted guests personally, enhancing experiences through professional interactions.
- Managed reservations and waitlists, prioritizing VIPs and special events with advanced systems.
- Coordinated seating arrangements to optimize dining room efficiency and maintain balance.
- Escorted guests to tables while ensuring meticulous presentation of menus.
- Facilitated communication among servers and management to anticipate guest needs.
- Maintained cleanliness and readiness of front-of-house throughout each shift.
Shift Supervisor
Starbucks LGA Airport
Queens, NY
12.2021 - 03.2025
- Supervised daily store operations in high-traffic airport location, ensuring adherence to Starbucks standards.
- Motivated and led barista team to provide exceptional customer experiences in fast-paced environment.
- Managed inventory processes, including restocking and product rotation to guarantee freshness.
- Trained and coached partners on company procedures, beverage preparation, and customer engagement techniques.
- Resolved customer issues promptly and professionally to enhance brand loyalty and satisfaction.
Server
OTG Management LGA Airport
Queens, NY
07.2021 - 12.2021
- Provided efficient food and beverage service to travelers in a fast-paced airport environment.
- Greeted and seated guests while offering menu recommendations for enhanced dining experience.
- Addressed diverse customer needs with professionalism, maintaining high guest satisfaction rates.
- Navigated strict time constraints to ensure guests were served quickly and courteously before boarding flights.
Cashier
MOOYAH Burgers, Fries & Shakes
New York, NY
06.2020 - 07.2020
- Operated POS systems for order taking, payment processing, and transaction management.
- Ensured cleanliness and organization of dining, kitchen, and prep areas per health codes.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
- Collaborated with team members and managers to meet peak-hour demands effectively.
Cashier
Taco Bell
Queens, NY
06.2019 - 07.2020
- Delivered fast, accurate service to drive-thru and dine-in guests in high-volume environment.
- Operated POS system for order processing, payment transactions, and receipt issuance.
- Confirmed orders and promoted menu items through clear communication with guests via headset.
- Maintained cleanliness and organization of front counter, drive-thru area, and beverage stations according to company standards.
Pharmacy Clerk
Pro Health Pharmacy
Queens, NY
11.2018 - 06.2019
- Provided front-line customer service by greeting patients, answering inquiries, and assisting with prescription drop-off and pick-up.
- Assisted pharmacists and technicians with clerical tasks, including labeling, filing, and organizing medications.
- Handled incoming phone calls, scheduled refills, and communicated with healthcare providers as needed.
Education
High School Diploma -
Benjamin N Cardozo
06-2021
Some College (No Degree) - Tech
Ace Institute of Technology
New York, NYSkills
- Guest relations
- Fast-paced multitasking and time management
- Verbal and written communication
- Team collaboration and staff support
- Friendly, courteous, and approachable demeanor
- Detail-oriented
Certification
- food handlers
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Host
Del Frisco's Grille
03.2025 - Current
Shift Supervisor
Starbucks LGA Airport
12.2021 - 03.2025
Server
OTG Management LGA Airport
07.2021 - 12.2021
Cashier
MOOYAH Burgers, Fries & Shakes
06.2020 - 07.2020
Cashier
Taco Bell
06.2019 - 07.2020
Pharmacy Clerk
Pro Health Pharmacy
11.2018 - 06.2019
High School Diploma -
Benjamin N Cardozo
Some College (No Degree) - Tech
Ace Institute of Technology