Jorja Burleson
Kent,Washington
Summary
Proactive Shift Lead with a proven track record at Emerald City Smoothie, excelling in customer service and employee training. Achieved significant improvements in team morale and customer satisfaction through exceptional leadership and a commitment to continuous learning. Skilled in POS software and fostering a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Emerald City Smoothie
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed cash and credit card transactions accurately using POS software.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Enviromental Science
University of Washington
Seattle, WAAssociate of Science - Biology
Highline College
Seattle, WA06-2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
- OSHA Certified
TWIC card
I have a valid TWIC card
Timeline
Shift Lead
Emerald City Smoothie
08.2019 - Current
- OSHA Certified
No Degree - Enviromental Science
University of Washington
Associate of Science - Biology
Highline College
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