Recruiter
Open To Work
Josabeth Porras Ocejo
2001 Vision Center
MEMPHIS,TN
7
years of professional experience
Dedicated professional with proven skills in customer service, bilingual communication, and data entry. Experienced in managing high-volume operations and appointment scheduling to enhance client satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Front Desk Receptionist
9 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Monitored appointment schedules to optimize physician time and reduce wait times for patients.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Verify Insurance coverage and collect Personal and medical Data.
Recruiter
9 Months- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Managed New Hire onboarding Including completion of all required paperwork.
- Conducted Criminal background checks, E-verify and coordinated drug testing
- Assisted employees with payroll Issues
- Utilized Tempworks and ADP system to manage staffing and payroll Process
Recruiter
1 Year 4 Months- Collaborated with hiring managers to define staffing needs and develop targeted recruitment strategies.
- Conducted candidate interviews, evaluating skills and cultural fit for various roles within organization.
- Utilized applicant tracking systems to manage candidate pipelines and streamline recruitment processes.
- Developed job descriptions and postings to attract qualified candidates across multiple platforms.
- Assisted in onboarding new hires, ensuring smooth integration into teams and company culture.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Help employees resolved missing hours or timekeeping discrepancies.
- Assist Employees with Payroll and attendance Issues.
- Process and Complete E-verify Employment Verification
Health Care Translator/Appointment Scheduler
7 Months- Translated medical documents and patient communications for diverse client base.
- Ensured accuracy and cultural relevance of translations to improve patient understanding.
- Collaborated with healthcare professionals to clarify terminology and enhance communication.
- Utilized translation software to streamline workflow and improve efficiency in document processing.
- Translated documents from [Language] to [Language].
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Verify Insurance and look up copay amount deductible Status, and whether a referral or prior authorization is needed.
- Run a second Eligibility the morning of before the actual appointment to catch any sudden plan changes.
Warehouse Inventory Clerk
5 Months- Conducted regular cycle counts to maintain accuracy in inventory records.
- Collaborated with team members to optimize picking and packing procedures.
- Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
- Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Call Center Representative
4 Months- Documented customer interactions in CRM system for future reference.
- Handled incoming calls efficiently, ensuring prompt resolution of issues.
- Assisted customers with inquiries, providing accurate information and support.
- Resolved escalated complaints through effective communication strategies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Accept Donations while ensuring that donors information is kept secure and protected.
Shipping Clerk
7 Months- Processed incoming and outgoing shipments with attention to detail.
- Maintained accurate shipping records using inventory management systems.
- Collaborated with team members to ensure timely order fulfillment.
- Inspected products for quality assurance before shipping.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
Health Care Translator
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Data entry
Appointment scheduling
Inventory control
Fluent in English and Spanish.
Appointment confirmation
Call answering and routing
Payment processing
Microsoft office
Greeting and seating clients
Timeline
Front Desk Receptionist
2001 Vision Center
02.2022 - 11.2022Read More
Recruiter
Kpower Global Logistics
10.2019 - 07.2020Read More
Recruiter
Staffline Staffing
06.2018 - 10.2019Read More
Health Care Translator/Appointment Scheduler
Raleigh Pediatric Group
10.2017 - 05.2018Read More
Warehouse Inventory Clerk
Diamond Comic Warehouse
05.2017 - 10.2017Read More
Call Center Representative
ALSAC St. Jude Children's Research Hospital
08.2016 - 12.2016Read More
Shipping Clerk
Hamilton Beach
06.2015 - 01.2016Read More
Univeristy of Memphis
Health Care Translator
Read More
Memphis Catholic High School
High School Diploma
Read More