JOSALYN RAY
Dallas,TX
Summary
Clinic Operations manager with 4+ years of business and center management experience in a fast paced environment. Detail-oriented and highly motivated manager who excels in clinic organization and efficiency, client relations, employee relations, business KPI's, project managing, and productivity.
Overview
5
5
years of professional experience
Work History
OPERATIONS MANAGER
Action Behavior Centers
12.2022 - Current
- Lead a center of Behavior Technicians, patients and families, CAA's, and Board Certified Behavior Analysts (BCBA's)
- Lead and execute Center Projects (Clinical and Operational projects)
- Generate revenue by consistently meeting or exceeding KPI's; Net Patient Adds, Retention, & Utilization
- Monitor employee productivity, concerns, performance, attendance, supervision hours, training, payroll, and growth
- Meet with key stakeholders in the region to maximize our region's productivity and KPI's
- Recruit, interview, hire, train, and supervise new Behavior Technicians, CAA's, and BCBA's
- Lead and manage the entire center pipeline and onboarding process for patients through Salesforce
- Conduct yearly performance reviews for all employees that outlines their growth, development, and total rewards package
- Plan and host weekly leadership meetings, monthly team meetings, and quarterly team Happy Hour events.
SENIOR CLINIC ADMISSIONS ASSOCIATE
Action Behavior Centers
04.2022 - 12.2022
- Performed all job duties of a CAA plus, onboard patients, train new CAA's, spearhead special projects, manage center budget, manage the Operations Manager's calendar, and the center calendar.
CLINIC ADMISSIONS ASSOCIATE
Action Behavior Centers
05.2021 - 04.2022
- Manage lead pipelines through Salesforce, answer inbound calls, schedule evaluations and assessments through Calendly, track inventory of the clinic, manage day to day needs of therapists, run benefits and eligibility checks for new patients, assist the operations manager in any administrative tasks, manager my Operation Managers calendar, and audit reports for clinical notes.
REGISTERED BEHAVIOR TECHNICIAN
Action Behavior Centers
12.2020 - 05.2021
- 40 hour training + Registered Behavior Therapist exam passed
- I implemented Behavior Intervention Plans (BIP's), Treatment plans, and Crisis Management techniques to decrease undesirable behaviors or increase desirable behaviors for children with Autism
- I collected data, tracked supervision hours, and built rapport with parents and patients.
GYMNASTICS COACH/PROGRAM DIRECTOR
Win Kids
06.2019 - 12.2020
- Gymnastics coach for the girls' gymnastics team and program director for the girls program
- Coached athletes to reach their full athletic potential
- Lesson planned for practices and classes
- Directed and hosted gymnastics meets for 400+ athletes.
Education
BA - PSYCHOLOGY, CHILD AND ADOLESCENT DEVELOPMENT -
San Jose State University
San Jose, CA05.2019
Skills
- Schedule management
- Time management
- Team building and leadership
- Interviewing and onboarding
- Customer service
- Problem resolution
- Salesforce experience
- Inbound Calls
- Safety & Compliance
- Organizational Management
- Document Control
- Program Administration
- Staff Management
- Client Relationships
- Inventory Control
- Employee Relations
- Conflict Resolution
- Employee relations
Accomplishments
- Bronze Vault MPSF Conference (2016)
- Dean's Scholar (2018)
- Two-time Conference Championship Team Member (2017 & 2018)
- Arthur Ashe Jr. Sports Scholar Award Winner (2018)
- President's Scholar (2019)
- Female Scholar- Athlete (2019)
- Team Captain (2019)
- All- Academic Team (2018 & 2019)
- Team Core Value Nomination of Learning, Team, and Excellence (2021-2023)
- Impact, Presence, and Productivity Courses (2023)
Languages
English, Fluent
Timeline
OPERATIONS MANAGER
Action Behavior Centers
12.2022 - Current
SENIOR CLINIC ADMISSIONS ASSOCIATE
Action Behavior Centers
04.2022 - 12.2022
CLINIC ADMISSIONS ASSOCIATE
Action Behavior Centers
05.2021 - 04.2022
REGISTERED BEHAVIOR TECHNICIAN
Action Behavior Centers
12.2020 - 05.2021
GYMNASTICS COACH/PROGRAM DIRECTOR
Win Kids
06.2019 - 12.2020
BA - PSYCHOLOGY, CHILD AND ADOLESCENT DEVELOPMENT -
San Jose State University