Joscelyn Wood
Belton,TX
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
7
7
years of professional experience
Work History
Supervisor
Burkes Outlet Bealls
Temple, Texas
03.2021 - 10.2021
- Supervised daily operations to ensure smooth store functionality.
- Trained new team members on customer service standards and procedures.
- Managed cash handling and executed daily deposits efficiently.
- Oversaw the efficient unloading of trucks and organized inventory storage to ensure seamless operations.
- Enforced company policies to maintain a positive shopping environment.
- Monitored sales floor for cleanliness and organization, addressing issues promptly.
- Resolved customer inquiries and complaints with effective communication techniques.
Manager
Mikeys Quick stop
Belton
02.2015 - 11.2020
- Supervised daily operations and staff activities at local convenience store.
- Managed inventory levels and coordinated product restocking efforts.
- Trained new employees on store procedures and customer service standards.
- Developed schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Collaborated with suppliers to negotiate favorable terms for product deliveries.
- Conducted regular audits of store displays to enhance visual merchandising.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
GED -
Temple High School
Temple, TX08-2003
Skills
- Employee training
- Inventory management
- Cash handling
- Customer service
- Team building
- Conflict resolution
- Time management
- Staff scheduling
- Performance monitoring
- Problem solving
- Goal oriented
- Employee motivation
- Inventory oversight
- Verbal and written communication
- Staff discipline
- Training and mentoring
- Inventory control
- Relationship building
- Attention to detail
- Performance management
- Teamwork
References
References available upon request.
Timeline
Supervisor
Burkes Outlet Bealls
03.2021 - 10.2021
Manager
Mikeys Quick stop
02.2015 - 11.2020
GED -
Temple High School