Jose A. Jarquin
Miami Gardens,FL
Summary
Customer-focused and dependable with experience in high-volume retail environments, including frontline customer service at Home Depot and Publix. Skilled in problem-solving, working collaboratively with teams, improving workflow, team performance, and delivering efficient, proper service under pressure. Known for handling customer concerns with professionals and a calm, helpful attitude. Excels in fostering team leadership and financial product knowledge to apply strong interpersonal skills, attention to detail, and team-oriented mindset with a proactive approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
01.2019 - Current
- Improve ability to manage and prioritize daily tasks, resulting in a better time management system and ensuring that all demands were met within deadline.
- Provided excellent customer service through active listening skills and problem-solving techniques.
- Utilized interpersonal communication skills when interacting with customers both in person and over the phone.
- Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints
- Established and maintained relationships with individual and business customers and aided with problems these customers may encounter.
- Support team members with complex scheduling tasks, managing calendar and appointment settings.
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Review files, records, and other documents to obtain information to respond to requests.
Customer Service Associate
Publix Super Market
01.2018 - 01.2019
- Provided friendly, prompt service to customers, helping with purchases, returns, and product questions.
- Maintained a clean and organized front-end area, including bagging and stocking as needed.
- Communicating and working as a team to move the customer service area more efficiently
- Handled customer concerns calmly and effectively, ensuring a positive shopping experience.
- Operated cash registers and processed transactions accurately.
- Supported team members during busy hours and contributed to a smooth, efficient store environment.
- Assisted with store recovery to maintain clean and organized sales floor throughout the shift
- Consistently organized and restocked display racks to keep the store ready for customer needs.
- Built strong customer relationships through consistent, personalized service.
Education
Bachelor of Applied Science - Supervision and Management
Miami Dade College
Miami, FL08.2025
Emergency Medical Technician - Emergency Medical Service
Miami Dade College
Miami, FL04.2025
Associate in arts - Business Administration
Miami Dade College
Miami, FL07.2020
Highschool Diploma - Finance
Miami Lakes Educational Center High School
Miami, FL06.2018
Skills
- Technical/Computer Skills: Microsoft Office, Invoices, QuickBooks, Memo Preparations
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Inventory control
- Complaint handling
- Complex Problem-solving
Certification
- Business Industry Operations Certification Miami Dade College December 16, 2023
- Business Administration Certification Miami Dade College December 2020
- Basic Life Support CPR Certified Red Heart Association, Training center University of Miami November 2024
- Emergency Medical Technician license State of Florida Department of Health May 23, 2025
OTHER
Languages: Fluent in English and Spanish (Bilingual)
Affiliations
DECA 2016-2018, City of Miami FD MLK Fire Cadet 2024-Present, Miami CERT 2024-Present
Timeline
Customer Service Associate
Home Depot
01.2019 - Current
Customer Service Associate
Publix Super Market
01.2018 - 01.2019
Emergency Medical Technician - Emergency Medical Service
Miami Dade College
Associate in arts - Business Administration
Miami Dade College
Highschool Diploma - Finance
Miami Lakes Educational Center High School
Bachelor of Applied Science - Supervision and Management
Miami Dade College
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