Jose Carrillo
Ontario ,CA
Summary
Dynamic Shift Lead with a proven track record at Raging Waters, excelling in employee training and conflict resolution. Adept at enhancing customer satisfaction and team performance through effective coaching and mentoring. Committed to maintaining workplace safety and operational excellence, ensuring a clean and organized environment while managing cash handling procedures accurately.
Overview
2025
2025
years of professional experience
Work History
Shift Lead
Raging Waters
- Completed store opening and closing procedures
- Trained new employees and complete daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Lead Kitchen
Original Tommy’s
Kitchen Cook
Panda Express
Rancho Cucamonga, CA
01.2024 - 02.2025
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
Education
Ontario High School
Ontario Ca Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Staff motivation
- Coaching and mentoring
- Crew coordination
- Inventory management
- Relationship management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kitchen Cook
Panda Express
01.2024 - 02.2025
Shift Lead
Raging Waters
Shift Lead Kitchen
Original Tommy’s
Ontario High School