Jose Cisneros
Leander
Summary
Dynamic Parts Professional with a proven track record at NAPA Auto Parts, excelling in customer service and inventory management. Leveraged extensive product knowledge to enhance sales and reduce order errors, while optimizing storage solutions. Skilled in parts ordering and fostering customer relationships, driving satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Parts Professional
NAPA Auto Parts - Genuine Parts
01.2023 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Assisted team members in resolving complex inquiries, drawing upon extensive product knowledge to provide accurate guidance.
- Reduced order errors by carefully reviewing and verifying part numbers before processing orders.
Sales Advisor
Firestone Automotive
02.2024 - 03.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
La Habra High
La Habra, CA06-2009
Skills
- Order picking
- Shipping and receiving
- Shelf stocking
- Warehouse operations
- Parts ordering
- Sales support
- Product sourcing
- Storage optimization
- Packaging and labeling
- Merchandise stocking
- Cycle counting
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Advisor
Firestone Automotive
02.2024 - 03.2025
Parts Professional
NAPA Auto Parts - Genuine Parts
01.2023 - Current
High School Diploma -
La Habra High
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