Jose Coronilla
Office Assistant /Clerical
San Antonio,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Agent
Generations Health N Tax
San Antonio , Tx
04.2018 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Direct Support Professional
San Antonio State Supported Living Center
San Antonio, TX
03.2020 - 12.2020
- Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Education
High School Diploma -
Penn Foster
San Antonio Texas 05.2015 - 05.2020
Skills
Customer Relations
Service-oriented self-starter
Exemplary work ethic
Administrative support
Creative problem solving
Training development aptitude
Good listening skills
Warehousing functions
Timeline
Direct Support Professional
San Antonio State Supported Living Center
03.2020 - 12.2020
Customer Service Agent
Generations Health N Tax
04.2018 - Current
High School Diploma -
Penn Foster
05.2015 - 05.2020