Jose Cruz
Jacksonville
Summary
Reliable and customer-focused marketing student with experience in customer service, communication, and handling high-volume interactions. Skilled at assisting customers, answering questions, and maintaining a positive, efficient environment in fast-paced settings. Strong attention to detail with experience in order fulfillment and teamwork, ensuring accuracy and smooth daily operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BDC Agent
Paxton Automotive Marketing
Fernandina Beach, FL
03.2026 - 04.2026
- Managed 120+ outbound and inbound calls daily, along with texts and emails, to engage customers, qualify leads, and set appointments. Built rapport, handled objections, and guided prospects through next steps to increase showroom traffic. Maintained consistent follow-up to support conversions and overall sales performance.
Warehouse Worker
CRA-Z-ART
Jacksonville, FL
09.2020 - 03.2026
- Handled order fulfillment by picking, packing, and preparing items for shipment while ensuring accuracy and quality control. Verified products to prevent damaged or missing items and maintained efficiency in a fast-paced warehouse environment. Trained on and operated a power pallet jack, improving speed and overall productivity.
Field and Event Marketing Representative
Miracle Windows and Showers
Jacksonville, FL
08.2023 - 07.2025
- Generated leads by engaging with 50+ potential customers daily in neighborhoods and events, increasing brand awareness. Communicated product benefits, gathered contact information, and scheduled in-home consultations weekly through high-volume, face-to-face interactions. Consistently contributed to overall lead generation and outreach performance in fast-paced environments.
Field Marketing Representative
Home Performance Alliance
Jacksonville, FL
06.2023 - 07.2023
- Generated leads by engaging with 15–25 potential customers daily in residential neighborhoods, promoting company products through direct outreach. Communicated value, gathered customer information, and contributed to scheduling consultations through consistent door-to-door interaction. Maintained strong performance in fast-paced field environments while supporting overall lead generation goals.
Counselor in Training
Apple Montessori Schools
Randolph Township, NJ
06.2015 - 08.2017
- Assisted in supervising and engaging groups of 10–20 children in daily activities, ensuring a safe and structured environment. Supported lead counselors in organizing tasks, managing behavior, and maintaining a positive experience. Communicated effectively with staff and kids while adapting to fast-paced, team-based settings.
Education
BBA - Marketing
University of North Florida
Jacksonville, FL04-2028
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05-2023
High School Diploma -
Dover High School
Dover, NJ06-2019
Skills
- Lead Generation & Prospecting
- Sales Lead Qualification
- Appointment Setting & Scheduling
- Customer Relationship Management (CRM)
- Client Relationship Development
- Closing & Objection Handling
- Phone & Text Communication
- Customer Service & Inquiry Handling
- Interpersonal Communication
- Marketing & Event Outreach
- Creative Problem-Solving
- Organizational & Time Management
Accomplishments
- Generated consistent leads through customer outreach and event marketing
- Scheduled and confirmed appointments by effectively qualifying prospects
- Built strong customer rapport, improving engagement and follow-up response
- Handled high-volume calls, texts, and in-person interactions efficiently
- Maintained accuracy in order fulfillment and reduced shipping errors
- Adapted quickly in fast-paced environments while meeting performance expectations
- Strengthened communication and objection-handling skills through daily customer interaction
Certification
Driver's License
Languages
English - Expert
Spanish - Intermediate
Timeline
BDC Agent
Paxton Automotive Marketing
03.2026 - 04.2026
Field and Event Marketing Representative
Miracle Windows and Showers
08.2023 - 07.2025
Field Marketing Representative
Home Performance Alliance
06.2023 - 07.2023
Warehouse Worker
CRA-Z-ART
09.2020 - 03.2026
Counselor in Training
Apple Montessori Schools
06.2015 - 08.2017
BBA - Marketing
University of North Florida
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Dover High School