Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mayra Gutierrez

Baytown

Summary

Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced with assisting licensed electricians in installation, repair, and maintenance of electrical systems. Utilizes hand and power tools effectively to support project goals and ensure safety compliance. Knowledge of electrical troubleshooting and adherence to safety protocols, contributing to seamless project execution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

BDC Agent

Ron Craft Chevrolet-cadillac
07.2024 - Current
  • Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails
  • Performed data entry tasks related to BDC operations including entering appointment details into CRM software

Customer Service Representative

Alorica
11.2023 - 07.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.

Scaffold Builder

BrandSafway
07.2021 - 08.2023
  • Assembled and erected scaffolding components according to blueprints, drawings, and instructions.
  • Set up staging areas for materials and tools used in construction projects involving scaffolding.
  • Installed guardrails, planks, ladders, and other safety equipment on scaffolds.
  • Tied off all loose ends when constructing or deconstructing a scaffold structure with rope, wire ropes, chains to ensure stability.

Electrician Helper

Northstar Entergy Services
01.2018 - 06.2019
  • Organized materials and tools in to maintain clean and neat work areas.
  • Pulled wire through conduits and through holes in walls and floors.
  • Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.

Education

High School Diploma -

Freedom High School
05-2010

Skills

  • CRM software
  • Customer outreach
  • Lead generation
  • Data entry
  • Customer service
  • Communication skills
  • Multitasking Abilities
  • Inbound and outbound calls
  • Hand and power tool use
  • Wire installation

Languages

Spanish
Professional

Certification

  • Licensed Electrical -

Timeline

BDC Agent

Ron Craft Chevrolet-cadillac
07.2024 - Current

Customer Service Representative

Alorica
11.2023 - 07.2024

Scaffold Builder

BrandSafway
07.2021 - 08.2023

Electrician Helper

Northstar Entergy Services
01.2018 - 06.2019

High School Diploma -

Freedom High School

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