Mayra Gutierrez
Baytown,TX
Summary
BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
BDC Agent
Ron Craft Chevrolet-cadillac
Baytown, TX
07.2024 - Current
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
BDC Agent
Baytown Nissan
Baytown, TX
03.2024 - 07.2024
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
Customer Service Representative
Alorica
Humble, TX
11.2023 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Scaffold Builder
BrandSafway
Laporte, TX
07.2021 - 08.2023
- Assembled and erected scaffolding components according to blueprints, drawings, and instructions.
- Set up staging areas for materials and tools used in construction projects involving scaffolding.
- Installed guardrails, planks, ladders, and other safety equipment on scaffolds.
- Tied off all loose ends when constructing or deconstructing a scaffold structure with rope, wire ropes, chains to ensure stability.
Education
High School Diploma -
Freedom High School
Dayton, TX05-2010
Skills
- CRM software
- Customer outreach
- Lead generation
- Data entry
- Vehicle knowledge
- Financing options
- Customer service
- Communication skills
- Multitasking Abilities
- Inbound and outbound calls
Languages
Spanish
Professional
Timeline
BDC Agent
Ron Craft Chevrolet-cadillac
07.2024 - Current
BDC Agent
Baytown Nissan
03.2024 - 07.2024
Customer Service Representative
Alorica
11.2023 - 07.2024
Scaffold Builder
BrandSafway
07.2021 - 08.2023
High School Diploma -
Freedom High School
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