JOSE CRUZ
Macy's Herald Square
Bronx,NY
1
Language
1
Certification
2027
years of professional experience
Results-driven Asset Protection and Operations professional with more than 13 years of experience in investigations, retail leadership, loss prevention, team development, and customer-focused operations. Skilled in conducting investigations, identifying operational risks, preparing detailed incident documentation, supporting shortage reduction initiatives, and maintaining safe, secure environments. Proven leader with experience supervising teams, training associates, and driving operational excellence.
Work History
Asset Protection Detective
- Conduct investigations involving suspected theft, fraud, and company policy violations.
- Utilize CCTV surveillance systems and floor observation techniques to identify suspicious activity and investigate incidents.
- Prepare comprehensive reports, case documentation, and evidence records to support investigative outcomes.
- Partner with store leadership and external agencies as appropriate to support investigations and maintain compliance.
- Support shortage reduction and asset protection strategies designed to minimize loss exposure.
- Promote a safe and secure environment for customers, associates, and company assets.
- Maintain confidentiality and professionalism while handling sensitive investigative matters.
Assistant Teacher
3 Months- Supported classroom instruction and daily educational activities in a structured learning environment.
- Assisted educators in implementing lesson plans and student engagement initiatives.
- Monitored student behavior and encouraged positive classroom participation.
- Communicate effectively with families regarding student progress and classroom activities.
- Support individualized learning needs and promote student success.
Team Leader
5 Years 3 Months- Led and developed a team of approximately 20 associates across daily store operations.
- Directed workflow assignments and operational priorities to maximize productivity and customer satisfaction.
- Supported inventory accuracy through effective control procedures and merchandise management.
- Trained, mentored, and onboarded associates on operational and customer service standards.
- Collaborated with management teams to support staffing plans and operational goals.
- Fostered a positive and accountable work environment focused on performance and teamwork.
Assistant Manager
- Assisted in overseeing daily store operations, staffing, and customer service delivery.
- Supported achievement of sales and operational objectives through effective team leadership.
- Maintained inventory control procedures and merchandising standards.
- Trained and coached associates on service expectations and operational processes.
- Monitored performance and provided guidance to improve operational effectiveness.
Event Staff
- Supported race-day logistics and participant registration activities.
- Coordinated event setup, breakdown, and operational execution.
- Delivered exceptional customer service to participants, volunteers, and spectators.
- Assisted with volunteer training and operational support functions.
- Contributed to successful event execution through teamwork and attention to detail.
Education
Bachelor of Arts (B.A.) - Global History
- Dean's List Fall 2024
Associate in arts (A.A.) - Applied Mathematical Sciences
Skills
Customer service
Team leadership
Decision-making
CCTV monitoring
Incident reporting
Surveillance techniques
Loss prevention strategies
External theft investigations
Certification
Associate Teacher Certification, 2025
Languages
Spanish
Timeline
Assistant Teacher
Classical Charter Schools
06.2025 - 09.2025Read More
Team Leader
Target
03.2020 - 06.2025Read More
Event Staff
New York Road Runners
Read More
Asset Protection Detective
Macy's Herald Square
CurrentRead More
Assistant Manager
Pandora Jewelry
Read More
John Jay College of Criminal Justice
Bachelor of Arts (B.A.) from Global History
Read More
LaGuardia Community College
Associate in arts (A.A.) from Applied Mathematical Sciences
Read More