Jose Cruz

• Monitored patient safety through observation rounds and reported behavior changes to clinical staff.
• Supported therapeutic milieu by reinforcing treatment plans and maintaining structured daily routines.
• Helped reduce emotional distress through trauma-informed communication and crisis intervention techniques.
• Recorded patient behaviors, interventions, and shift updates accurately in electronic health records.
• Identified environmental risks and maintained safe, orderly conditions across behavioral health units.
• Collaborated with nurses and therapists to deliver consistent, patient-centered care.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.

Next

• Completed ongoing assessments, problem-solving, and skill instruction to help individuals with activities of daily living.
• Led peer support groups and maintained safe, open discussions for shared experiences.
• Improved peer support service delivery by helping develop program management policies and procedures.
• Facilitated online groups for individuals obtaining Peer Support Certifications for the State of Wisconsin.

• - Used lived experience to provide peer support and encourage recovery-focused goal setting.
• - Led one-on-one and group support sessions with strengths-based, person-centered methods.
• - Worked with treatment teams to support service plans and community-based recovery resources.
• - Recorded client contacts, progress notes, and service activities with accuracy and confidentiality.
• Connected participants to housing, behavioral health, and community resources for stable recovery.
• Maintained professional boundaries while building rapport and trust with diverse clients.
• Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
• Used skills such as modeling, education, and implantation to teach daily living and coping skills.