Jose Figueroa
York,PA
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Walmart. Excelled in enhancing customer satisfaction and resolving staff conflicts through effective communication and problem-solving skills. Demonstrated ability in strategic planning and cross-functional teamwork, achieving significant improvements in team productivity and service delivery.
Overview
10
10
years of professional experience
Work History
Manager
Walmart
12.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Chili's Restaurant
03.2014 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Jose Gautier Benitez
Caguas, PR05.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Staff Development
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Business Administration
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Problem-Solving
- Team Development
- Hiring and Training
- Training and Development
- Task Delegation
Languages
Spanish
Native or Bilingual
Timeline
Manager
Walmart
12.2019 - Current
Supervisor
Chili's Restaurant
03.2014 - 02.2019
Jose Gautier Benitez