Jose Galan-Palacio
Glendale,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented. Exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
01.2023 - Current
- We deliver food and supplies at an efficient rate to our customers 24/7.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Warehouse Associate
Staff Force Personnel Services
01.2022 - 08.2023
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Electric Pallet Jack Operator
Kroger peyton
05.2021 - 12.2021
- Double pallet jack professional.
- Minimized potential damage to products through careful handling while operating the electric pallet jack, maintaining company quality standards.
- Optimized workflow efficiency by coordinating closely with teammates during high-volume periods, ensuring timely completion of assigned tasks.
Cashier/Customer Service
Boba Tea Company
05.2020 - 11.2020
- Create drinks in front of customer as I communicate with them for best experience.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
Coy landscaping inc.
01.2019 - 02.2020
- Customer service, maintenance, landscaping, machinery work.
Assistant
EverClear Pool Service LLC
01.2018 - 09.2018
- Cashier, inventory control, help customers with pool parts and direct them to the best options and parts needed best for their situation.
- I will also help and educate customers on what's going on with their pool.
- Increased customer service success rates by quickly resolving issues.
Education
GED -
YMCA Achievers
Phoenix, AZ09.2020
Skills
- De-Escalation Techniques
- proficient on the English and Spanish language
- Sales closing
- Service Upselling
- Order Fulfillment
- Following scripts
- Problem-solving abilities
Assessments
- Customer service, Proficient, 09/01/23, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/01/23, Responding to customer situations with sensitivity
Timeline
Delivery Driver
DoorDash
01.2023 - Current
Warehouse Associate
Staff Force Personnel Services
01.2022 - 08.2023
Electric Pallet Jack Operator
Kroger peyton
05.2021 - 12.2021
Cashier/Customer Service
Boba Tea Company
05.2020 - 11.2020
Crew Member
Coy landscaping inc.
01.2019 - 02.2020
Assistant
EverClear Pool Service LLC
01.2018 - 09.2018
GED -
YMCA Achievers