Jose Galvan
Summary
Phlebotomy Supervisor offering 10 years of experience with a proven track record of managing large teams and achieving exceptional results. Highly effective at training and mentoring team members to provide exceptional care in all patient interactions. Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of patient and client satisfaction. Adept at utilizing modern technology to improve efficiency and increase productivity.”
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomy Supervisor
Quest Diagnostics (Supervisor)
09.2015 - Current
- Interviewed and hired phlebotomists and office personnel.
- Developed and implemented training processes to achieve high quality of care for all patients.
- Upheld all compliance standards and kept team in line with requirements.
- Managed daily activities and workflow of institution to collect, label and analyze samples correctly.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Reviewed employee performance and developed improvement plans.
- Performed tasks as member of line staff when needed to reduce wait time.
- Managed effective schedules to cover all department needs.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of lab.
- Resolved unusual test orders by contacting physicians, nursing stations.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Lead Phlebotomist/Medical Assistant
Solano Medical Associates
05.2010 - 07.2016
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Assistant Manager
McDonald's
03.2005 - 02.2010
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Associate of Science - General Studies
New Mexico State University
Las Cruces, NM05.2015
GED -
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2008
Skills
- Patient confidentiality
- Staff Training
- Performance improvements
- Recording data
- Department leadership
- Employee motivation
- Venipuncture
- Infection Control
- Sample and specimen collection
- Medical office administration
- Time management
- Medical Records Management
- fluent in spanish and english
Certification
- First Aid/CPR Certified
- PT - Phlebotomy Technician
Timeline
Phlebotomy Supervisor
Quest Diagnostics (Supervisor)
09.2015 - Current
Lead Phlebotomist/Medical Assistant
Solano Medical Associates
05.2010 - 07.2016
Assistant Manager
McDonald's
03.2005 - 02.2010
Associate of Science - General Studies
New Mexico State University
GED -
New Mexico State University - Dona Ana Community College