Jose Garza
Customer Engineer II
Redding,CA
Summary
Self-motivated technician with a background in equipment installation and repairing products onsite. An employee with over 7 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, troubleshooting and equipment repair.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Engineer II
NCR Corporation
Redding, CA
09.2015 - Current
- Explained complex technology-related issues in understandable terms to customers.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Trained customers to use and maintain equipment to reduce service issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Investigated and corrected problems with ATMs, retail systems and other peripheral devices.
Assistant Manager
Arby's Restaurant
Anderson, CA
12.2011 - 09.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Education
Associate of Science - Computer Sciences
Shasta College
Redding, CA 08.2008 - 05.2012
Skills
User training
undefinedCertification
CCT - Cisco Certified Technician
Timeline
CCT - Cisco Certified Technician
02-2019
Customer Engineer II
NCR Corporation
09.2015 - Current
Assistant Manager
Arby's Restaurant
12.2011 - 09.2015
Associate of Science - Computer Sciences
Shasta College
08.2008 - 05.2012
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