Jose Gonzalez
Corpus Christi,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Papa Murphy's
Corpus Christi, TX
11.2011 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Associate
GameStop
Corpus Christi, TX
11.2015 - 11.2016
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Del Mar College
Corpus Christi, TX06.2020
Flour Bluff High School
Corpus Christi, TX06.2010
Skills
- Expense Control
- Distribution Management
- Process Automation
- Workflow Planning
- Operations Oversight
- Staff Supervision
- Customer Relationship Management
- Financial Administration
- Quality Management
Accomplishments
#1 OSAT Store for Papa Murphy's - 12/2022 - 12/2023
Timeline
Associate
GameStop
11.2015 - 11.2016
General Manager
Papa Murphy's
11.2011 - Current
Del Mar College
Flour Bluff High School