Jose Hernandez
Long Beach,California
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Experience Representative
Nordstrom
Los Angeles
07.2023 - 02.2025
- Developed relationships with customers to ensure satisfaction with the product or service provided.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries, troubleshooting issues, and resolving complaints.
Front End Team Member
Tocaya Organica
Los Angeles, CA
02.2023 - 06.2023
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Analyzed customer feedback and implemented changes accordingly.
Cashier
Zara
Los Angeles, CA
12.2020 - 12.2022
- Performed other duties as assigned by management.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted and balanced cashier drawers.
Cashier
Marshalls
Los Angeles
03.2019 - 12.2020
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Science - Business Marketing
California State University Long Beach
Long Beach, CA05-2025
High School Diploma -
Math And Science College Preparatory
3202 W Adams Blvd, Los Angeles, CA 9001806-2019
Skills
- Computer skills
- Sales expertise
- POS systems and ordering platforms
- Understanding customer needs
- High-energy attitude
- Customer service orientation
- Sales and upselling
- Market research
- Customer relationship management
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Delta Chi – Fraternal Activities
- Harmony Project - Student/ Mentor (Violin)
- Math and Science College Preparatory - Sports/ Extracurriculars ( Baseball, Cross Country, Swimming)
Timeline
Service Experience Representative
Nordstrom
07.2023 - 02.2025
Front End Team Member
Tocaya Organica
02.2023 - 06.2023
Cashier
Zara
12.2020 - 12.2022
Cashier
Marshalls
03.2019 - 12.2020
Bachelor of Science - Business Marketing
California State University Long Beach
High School Diploma -
Math And Science College Preparatory
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