Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jose Hernandez

Sealy

Summary

Dynamic Level 2 Technician at Sunbelt Rentals with a proven track record in technical support and troubleshooting. Enhanced system performance and customer satisfaction through effective communication and proactive maintenance. Skilled in diagnostics and minor welding, I excel in fostering team collaboration and implementing efficient workflow processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Level 2 Technician

Sunbelt Rentals
05.2023 - Current
  • Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
  • Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
  • Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
  • Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
  • Conducted regular maintenance on equipment to ensure optimal functionality and extend product lifespan.
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Collaborated with team members on complex projects, contributing to successful project completions.
  • Increased customer satisfaction by providing timely and accurate technical support for Level 2 & 3inquiries.
  • Maintained strict adherence to safety protocols while performing installations or repairs on high-voltage electrical systems or hazardous environments.
  • Coordinated with external vendors to maintain up-to-date knowledge of industry trends, emerging technologies, and best practices for problem-solving techniques.
  • Streamlined workflow processes with the implementation of effective diagnostic tools and techniques.

Mechanic

USMC Reserves
11.2019 - Current
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Parts Manager

Ranch King Ameritrail
07.2020 - 12.2022
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Performed framing and welding for small trailers

Education

No Degree - Heavy Equipment Engine Tear Down And Rebuild

Advanced Engineer Equipment Mechanic
Fort Leonard Wood, MO
02-2025

Associate in Diesel Technology - Diesel Engine Diagnosis And Repair

Universal Technical Institute
Houston, TX
01-2024

Skills

  • Technical support expertise
  • Minor Welding and fabrication
  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Preventive Maintenance
  • Brake systems
  • Heavy equipment repair
  • Mechanical systems
  • Diagnostics

Certification

  • Certified HVAC repair

Languages

Spanish
English

Timeline

Level 2 Technician

Sunbelt Rentals
05.2023 - Current

Parts Manager

Ranch King Ameritrail
07.2020 - 12.2022

Mechanic

USMC Reserves
11.2019 - Current

No Degree - Heavy Equipment Engine Tear Down And Rebuild

Advanced Engineer Equipment Mechanic

Associate in Diesel Technology - Diesel Engine Diagnosis And Repair

Universal Technical Institute

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