Summary

Overview

Work History

Education

Skills

Languages

Timeline

Jose Huerta Chavez

west jordan

Summary

Results-driven Service Writer with expertise in customer relationship management, conflict resolution, and workflow optimization. Committed to enhancing service delivery and ensuring customer satisfaction.

Overview

years of professional experience

Work History

Service Writer / Sale Representative

KC Tires INC

Herriman

08.2021 - 01.2026

Assisted customers with tire selection and service recommendations.
Processed service orders and maintained accurate records in the system.
Coordinated scheduling for tire installations and repairs efficiently.
Communicated with technicians to ensure timely service delivery.
Provided product knowledge to customers regarding tire maintenance and care.
Handled customer inquiries and resolved concerns effectively.
Collaborated with team members to improve service workflow and efficiency.
Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Communicated repair information to customers in a professional manner.
Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Processed payments for completed services using cash register or point-of-sale systems.

Customer Service

Tim Dahle Nissan-murray

Murray

02.2017 - 03.2021

Customer Service on the Auto Industry

Assistant Grocery Manager

Harmons Grocery Store

South Jordan

06.2014 - 01.2017

Assisted in managing daily store operations and staff scheduling.
Coordinated inventory management and product replenishment processes.
Trained new employees on store policies and customer service standards.
Resolved customer inquiries and complaints effectively and efficiently.
Supported the department manager in strategic planning initiatives.
Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Developed strategies to increase customer loyalty and satisfaction.
Resolved customer complaints in a timely manner.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.

Specialty Foods Manager

Kehe Foods INC

Chicago

05.2011 - 12.2013

Oversaw daily operations and ensured compliance with company policies.
Managed team schedules and delegated tasks effectively among staff members.
Coached, mentored and trained team members in order to improve their job performance.
Assigned tasks to associates to fit skill levels and maximize team performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Established processes to ensure efficient workflow throughout the organization.

Sales Representative

Gonzales and Sons LLC

West Jordan

09.1995 - 12.2010

Managed inventory levels and ensured accurate product availability.
Researched competitors' products, prices, and sales techniques.
Reviewed monthly performance against targets set by management team.
Identified opportunities for cross-selling additional products and services.
Collaborated with marketing team to create promotional materials for products and services.
Set up meetings with potential clients and listened to their wishes and concerns.
Identified areas of improvement in existing processes and implemented solutions accordingly.

Sales Manager

DICASA SA de CV

Mexico City

07.1981 - 07.1995

Meat Sales company