JOSE LAUREL
Montfort,PA
Summary
Proactive sales associate with a track record of improving customer engagement and increasing sales revenue. Expertise in territory management and contract negotiation, committed to fostering long-term client relationships and delivering impactful results.
Overview
2023
2023
years of professional experience
Work History
Territory Sales Representative
Henry Schein Dental
Miami, FL
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Developed comprehensive marketing plans to promote new product launches within the territory successfully.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Negotiated favorable contract terms for both parties involved, resulting in mutually beneficial agreements with clients.
- Analyzed competitor tactics and adjusted approach to stay ahead in the marketplace ultimately.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Collaborated with marketing to develop promotional materials that accurately conveyed product benefits, attracting broader audience.
- Educated clients on latest product updates and enhancements, keeping them informed and engaged with brand.
- Implemented feedback mechanisms for clients, ensuring their voices were heard and acted upon to improve service delivery.
- Enhanced client retention by resolving issues swiftly and effectively, maintaining high level of trust and satisfaction.
- Expanded network through attending industry events and conferences, establishing valuable connections and insights into market trends.
Sales Associate
Patterson Dental Co.
Miami, FL
10.2017 - 11.2022
- Led initiatives to improve in-store displays, increasing customer engagement and product visibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Patterson Dental Co.
Miami, FL
06.2014 - 05.2017
- Developed extensive product knowledge to assist customers in selecting appropriate dental solutions.
- Trained new sales associates on company policies and product offerings, enhancing team performance.
- Ensured accurate order processing and inventory management using the company's CRM system.
- Delivered exceptional customer service, resolving inquiries and fostering long-term client relationships.
- Collaborated with marketing teams to create promotional materials that highlighted key product features.
- Analyzed sales data to identify trends, informing strategic decisions for stock replenishment and promotions.
- Mentored junior staff on effective sales techniques, driving overall team success and morale.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Territory Sales Representative
Henry Schein Dental
Miami, FL
01.2008 - 03.2014
- Analyzed sales data to forecast trends, optimize inventory levels, and inform business decisions.
- Implemented strategic marketing campaigns that significantly increased brand awareness in local markets.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
- Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals strategically.
- Expanded client base through effective prospecting, cold calling, and networking events.
Territory Sales Representative
Benco Dental Supply Co.
Pittston, PA
06.1998 - 10.2008
- Developed and maintained strong customer relationships to drive sales growth across assigned territory.
- Conducted product demonstrations and training sessions for dental professionals to enhance product knowledge.
- Identified market trends and customer needs to tailor sales strategies effectively for diverse clientele.
- Managed order processing and inventory control, ensuring timely fulfillment of customer requests.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency within territory.
- Led regional sales initiatives, mentoring junior representatives to enhance team performance and productivity.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
Education
Associate of Science - Physical Education And Coaching
Technical Sports University
Santiago Chile11-2000
Skills
- Sales strategy development
- Product knowledge
- Territory management
- Lead generation
Timeline
Sales Associate
Patterson Dental Co.
10.2017 - 11.2022
Sales Associate
Patterson Dental Co.
06.2014 - 05.2017
Territory Sales Representative
Henry Schein Dental
01.2008 - 03.2014
Territory Sales Representative
Benco Dental Supply Co.
06.1998 - 10.2008
Territory Sales Representative
Henry Schein Dental
Associate of Science - Physical Education And Coaching
Technical Sports University