Jose Lopez
Anaheim,CA
Overview
13
13
years of professional experience
Work History
Sales Associate
Kensington Marketing Group
01.2022 - 03.2025
- Engaged with customers to build rapport and loyalty.
- Answered questions about company offerings about products and services.
- Asked pertinent questions to understand customer requirements.
- Built relationships with customers using strong persuasion and active listening skills.
Customer Service Representative
Harbor Home Warranty
11.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring follow-up and resolution of issues.
Store Manager
Sprint
04.2012 - 05.2021
- Managed inventory control and cash control.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06-2004
Skills
- Customer service
- Teamwork and collaboration
- Listening skills
- Retail store operations
- Multi-tasking strength
- Excellent people skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Harbor Home Warranty
11.2023 - 09.2024
Sales Associate
Kensington Marketing Group
01.2022 - 03.2025
Store Manager
Sprint
04.2012 - 05.2021
High School Diploma -
Santa Ana High School