Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Lopez

Anaheim,CA

Overview

13
13
years of professional experience

Work History

Sales Associate

Kensington Marketing Group
01.2022 - 03.2025
  • Engaged with customers to build rapport and loyalty.
  • Answered questions about company offerings about products and services.
  • Asked pertinent questions to understand customer requirements.
  • Built relationships with customers using strong persuasion and active listening skills.

Customer Service Representative

Harbor Home Warranty
11.2023 - 09.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring follow-up and resolution of issues.

Store Manager

Sprint
04.2012 - 05.2021
  • Managed inventory control and cash control.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
06-2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Retail store operations
  • Multi-tasking strength
  • Excellent people skills

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Harbor Home Warranty
11.2023 - 09.2024

Sales Associate

Kensington Marketing Group
01.2022 - 03.2025

Store Manager

Sprint
04.2012 - 05.2021

High School Diploma -

Santa Ana High School
Jose Lopez