Jose Lopez Rios
Pomona,CA
Summary
Dedicated and detail-oriented individual seeking a position as a Technical Specialist I (Parking Enforcement Assignment). Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Assistant Center Manager
U-Haul International
Pomona, CA
07.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed budgets and allocated resources to maximize productivity and profitability. This is done through personnel scheduling within budget, ordering center inventory, and measuring daily Profit & Loss.
- Passionate with Community Outreach showing empathy towards customers and clients with financial hardships through exploring pricing options and prioritizing their needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Trained over 15 personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Office Assistant
University Of California, Merced
Merced, CA
04.2019 - 05.2021
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Safeguarded sensitive information through proper handling of confidential correspondence according to University policies.
- Assist 2,000+ residents with moving into their assigned dorms during move-in dates
- Maintained accurate records of tenant information, ensuring efficient communication between University and residents.
Education
Bachelor of Arts - Sociology
University of California, Merced
Merced, CA05.2021
Skills
- Facility Maintenance
- Operations Oversight
- Conflict management and resolution
- Client confidentiality
- Client relations and communications
- Resource Allocation
- Biliterate (English & Spanish)
- Professional Integrity & Ethics
Languages
English
Spanish
Timeline
Assistant Center Manager
U-Haul International
07.2021 - Current
Front Office Assistant
University Of California, Merced
04.2019 - 05.2021
Bachelor of Arts - Sociology
University of California, Merced