Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Jose Losa (Jay)

Miami,FL

Summary

Talented server with 11 years of customer service experience bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

11
11
years of professional experience

Work History

Uber Partner

Uber
City of Los Angeles, CA
06.2019 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Sales Manager

Evermore Jewelers
Fayetteville, AR
02.2016 - 06.2019
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales by 200% and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Server

Waterfront Grill (Fine Dining)
Tulsa, OK
12.2014 - 02.2016
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.

Server

Texas Roadhouse
Tulsa, OK
08.2011 - 02.2015
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used slow periods to restock supplies, ice, trays, etcetera.

Education

Some College (No Degree) - Some College

Tulsa Community College
Tulsa, OK

High School Diploma -

Jenks High School
Jenks, OK
05.2011

Skills

  • Retail Knowledge
  • Brand Marketing
  • Client Base Retention
  • Food and Beverage Service
  • Understanding Customer Needs
  • Dining Room Cleaning and Upkeep
  • High-Volume Dining
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Team Player

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Uber Partner

Uber
06.2019 - Current

Sales Manager

Evermore Jewelers
02.2016 - 06.2019

Server

Waterfront Grill (Fine Dining)
12.2014 - 02.2016

Server

Texas Roadhouse
08.2011 - 02.2015

Some College (No Degree) - Some College

Tulsa Community College

High School Diploma -

Jenks High School

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Jose Losa (Jay)