My current role is Specialist III. Fast paced metric driven department. I have great customer service interactions and able to defuse escalated situations. Learned all the roles in the department and looking forward to new endeavors.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chase
San Antonio, TX
12.2018 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Upheld quality control policies and procedures to increase customer satisfaction.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cook
Santikos
San Antonio, TX
06.2016 - 12.2018
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.