Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Lozano Calzada

San Antonio,TX

Summary

My current role is Specialist III. Fast paced metric driven department. I have great customer service interactions and able to defuse escalated situations. Learned all the roles in the department and looking forward to new endeavors.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Chase
San Antonio, TX
12.2018 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cook

Santikos
San Antonio, TX
06.2016 - 12.2018
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

High School Diploma -

Lanier High School
San Antonio, TX
05-2002

Skills

  • Call Center Operations
  • Customer Service
  • Retail Metrics and Goals

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Chase
12.2018 - Current

Cook

Santikos
06.2016 - 12.2018

High School Diploma -

Lanier High School
Jose Lozano Calzada