Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jose Madueno

Las Vegas,NV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Eager to learn and take on new task and over achieve in anything that is assigned to me.

Overview

7
7
years of professional experience

Work History

Member Specialist Associate

AAA Auto Club Group
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Verified customer identification and documentation for compliant transactions.
  • Specialize in Home Security

Call Center Representative

Nevada Oral And Facial Surgery
03.2021 - 04.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Scheduled appointments

Housekeeping and Public Area Director

La Quinta By Wyndham
09.2019 - 04.2021
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Technician and Receptionist

Mottors Unlimited
08.2016 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Repaired and restored pool equipment


Education

High School Diploma -

Sunrise Mountain High School
Las Vegas, NV
06.2014

Skills

  • Product Sales
  • Customer Service
  • Product Knowledge
  • Translation and Interpretation Services
  • MS Office
  • Microsoft Exchange
  • Microsoft Office
  • Spanish and English Fluency
  • Service Upselling
  • Issue Resolution
  • Sales Strategy
  • Product Recommendations
  • Customer Support

Accomplishments

I took on a product for AAA that many find very hard to sell or even hard to explain. I set myself goals for the year and i was able to achieve the goal 8 months into the year and become one of the top 5 producing agents for Smart Home.

Languages

Spanish
Native or Bilingual

Timeline

Member Specialist Associate

AAA Auto Club Group
04.2022 - Current

Call Center Representative

Nevada Oral And Facial Surgery
03.2021 - 04.2022

Housekeeping and Public Area Director

La Quinta By Wyndham
09.2019 - 04.2021

Technician and Receptionist

Mottors Unlimited
08.2016 - 08.2019

High School Diploma -

Sunrise Mountain High School

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Jose Madueno