Jose Maldonado
Bellmawr,NJ
Summary
Detail-oriented Administrative Secretary with 20 years of expertise in client communication and calendar management. Proven ability to manage ECF systems and provide critical support to legal teams. Highly efficient and accurate with strong planning, problem solving and communications skills.
Overview
20
20
years of professional experience
Work History
Administrative Secretary
Federal Community Defender Office
Philadelphia, PA
01.2020 - Current
- Greet visitors in a professional manner and provide assistance as needed.
- Answer high volume multi-line telephone, directing callers to appropriate staff to ensure efficient communication.
- Assist in client communication by answering inquiries and providing information.
- Manage office ECF account, monitoring court notices and logging hearing dates into Defender Data to maintain accurate scheduling.
- Prepare and send daily and weekly court schedules to Trial Unit staff.
- Input data accurately into computer systems in order to generate reports.
- Compile monthly reports for attorneys detailing their cases to support case management and preparation.
- Open parole files for incarcerated clients seeking relief from their sentences.
- Log in in Trial Unit discovery and alert assigned team members.
- Assist clients or family in both English and Spanish with inquiries and issues.
- Resolved conflicts and complaints to ensure client satisfaction and loyalty.
- Maintained a clean and organized reception area for professionalism.
- Scheduled and confirmed appointments.
File Clerk/Receptionist
Defender Association of Philadelphia
Philadelphia, Pennsylvania
09.2006 - 12.2019
- Welcomed clients at reception, providing a friendly and professional first impression. and visitors with professionalism and courtesy.
- Answered incoming calls and directed inquiries to appropriate staff members.
- Assisted clients with inquiries and directed them to necessary resources.
- Managed attorney’s calendar by scheduling appointments to streamline workflow. and maintained the attorney's calendar efficiently.
- Coordinated communication between attorneys, clients, and external parties to ensure seamless information flow.
- Processed incoming files, ensuring proper classification and filing procedures.
- Created new files following established protocols.
- Archived inactive files to enhance storage efficiency and improve accessibility.
- Maintained confidentiality of sensitive information in all filing activities.
- Handled confidential material with discretion in accordance with company regulations.
- Inputted data into the firm's computer system accurately and in a timely manner.
- Scanned documents into electronic database system for archiving purposes.
- Collaborated with other departments to ensure accurate record-keeping practices are followed.
- Destroyed outdated and protected information in digital and physical formats.
Education
Some College (No Degree) - Paralegal Studies
Camden County College
Blackwood, NJ06-2017
Some College (No Degree) - Elementary Education
Community College of Philadelphia
Philadelphia, PA09-2003
High School Diploma -
Franklin Learning Center
Philadelphia, PA06-2003
Skills
- ECF system management
- Data entry proficiency
- Calendar management
- Multi-line phone management
- Office reception
- Client interaction
- Customer service
- Attention to detail
- Client confidentiality
- Fluent in English and Spanish
- Professional demeanor
- Calm under pressure
- Multitasking
Timeline
Administrative Secretary
Federal Community Defender Office
01.2020 - Current
File Clerk/Receptionist
Defender Association of Philadelphia
09.2006 - 12.2019
Some College (No Degree) - Paralegal Studies
Camden County College
Some College (No Degree) - Elementary Education
Community College of Philadelphia
High School Diploma -
Franklin Learning Center