Jose Mancillas
Hawthorne,CA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Account Executive
Spectrum
Los Angeles, CA
10.2016 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Developed strategy to combat increased competitive presence within territory.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Participated in monthly training on latest technology trends and products in industry.
- Established close relationships with new small business prospects.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
- Evaluated the effectiveness of account management strategies and adjusted as needed to achieve consistent performance improvements across all accounts.
- Exceeded sales goals by implementing innovative tactics to attract new customers while maintaining existing ones.
- Provided detailed reports to senior management on account performance, identifying areas for improvement and suggesting action plans to address challenges.
- Developed comprehensive sales strategies for expanding the company''s client base and boosting revenue growth.
- Assisted colleagues in closing complex deals by offering support during critical negotiations, ensuring mutually beneficial outcomes for all parties involved.
- Managed a diverse portfolio of accounts, skillfully balancing competing priorities to meet multiple deadlines and achieve targets.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
District Sales Manager
Sprint
Los Angeles, CA
02.2011 - 10.2016
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Expanded market share with targeted account management and new business development initiatives.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Video Sales Manager
Fry's Electronics
Manhattan Beach, CA
01.2005 - 01.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Implemented systems and procedures to increase sales.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Representative
Best Buy
Hawthorne, CA
01.2003 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
Hawthorne High School
01.2004
Skills
- SALES
- CLOSING
- CUSTOMER RELATIONS
- CUSTOMER SERVICE
- DETAIL-ORIENTED
- Public relations
- Retail Management
- Store Management Experience
- Recruiting
- Sales Management
- Account Management
- Training & Development
- Business Development
- Management
- Salesforce
- CRM Software
- Merchandising
- Event Planning
- Workforce Development
- Branding
- Events Management
- Project Management
- Customer Relationship Management
- Cold Calling
- B2B Sales
- Negotiation
- Analysis skills
- Typing
- Spanish
- Bilingual
- Outside Sales
- Presentation Skills
- Pricing
- Sales Team Leadership
- Goal Setting
- Territory Management
Certification
Food Handler Certification
Additional Information
Skills Staff training, Back office operation, opening and closing store, customer relations, excellent customer service, detail-oriented, merchandising, selling extra sales attachments, quick learner, and always adaptable
Personal Information
Title: District Sales Manager
Languages
Spanish
Native or Bilingual
Timeline
Business Account Executive
Spectrum
10.2016 - Current
District Sales Manager
Sprint
02.2011 - 10.2016
Video Sales Manager
Fry's Electronics
01.2005 - 01.2011
Sales Representative
Best Buy
01.2003 - 01.2005
Hawthorne High School