Jose Marmolejo
Dayton,OH
Summary
Dedicated server trainer with expertise in order accuracy and cash handling. Proven ability to mentor staff and enhance team morale, delivering outstanding customer service in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Server Trainer
Smokey Bones Bar & Fire Grill
Dayton, OH
10.2003 - 04.2026
- Mentored junior staff, fostering a collaborative environment that improved team morale.
- Coordinated with management to ensure consistent adherence to company policies and procedures.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Server / Bartender
Max & Ermas
Dayton, OH
03.2001 - 10.2003
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Trained new team members on service protocols and menu knowledge.
- Collaborated with kitchen staff to coordinate streamlined service during peak hours.
Server / Bartender / Assistant Manager
Thirsty Dog Brewing Company
Dayton, OH
05.1997 - 03.2001
- Delivered exceptional customer service in fast-paced dining environment.
- Handled cash transactions and processed credit card payments accurately during busy shifts.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
Education
No Degree -
Sinclair Community College
Dayton, OH09-1986
High School Diploma -
Meadowdale High School
Dayton, OH05-1984
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- Team member training
- POS system proficiency
- Cash handling
- Employee mentoring
Accomplishments
- Collaborated with team of 8 in the implementing of Smokeybones Rebranding.
- Documented and resolved ice maker issue which led to less maintenance and downtime.
Languages
Spanish
Limited Working
Timeline
Server Trainer
Smokey Bones Bar & Fire Grill
10.2003 - 04.2026
Server / Bartender
Max & Ermas
03.2001 - 10.2003
Server / Bartender / Assistant Manager
Thirsty Dog Brewing Company
05.1997 - 03.2001
No Degree -
Sinclair Community College
High School Diploma -
Meadowdale High School