Jose Medina
T-Mobile
Santa Rosa,CA
13
years of professional experience
Dynamic Mobile Expert with T-Mobile, recognized for enhancing customer understanding of mobile technology and resolving technical issues efficiently. Proven track record in inventory management and team collaboration, demonstrating strong attention to detail and exceptional customer service skills. Fast learner committed to optimizing operational processes and improving customer satisfaction. I strive to represent the company in a positive way and want to build strong customer rapport.
Work History
Mobile Expert
9 Years 5 Months- Provided expert product knowledge to customers, enhancing their mobile technology understanding.
- Assisted in troubleshooting technical issues, ensuring prompt resolution and customer satisfaction.
- Executed daily inventory management tasks, maintaining accurate stock levels for optimal sales support.
- Collaborated with team members to streamline operational processes, improving efficiency in service delivery.
Shift Manager
1 Year 4 Months- Supervised staff to ensure compliance with food safety standards and operational procedures.
- Trained new employees on customer service protocols and cash handling procedures.
- Assisted in inventory management, reducing waste through effective stock rotation techniques.
- Implemented scheduling adjustments to optimize labor costs while maintaining service levels.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Cashier
2 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and workstations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored cash drawer accuracy, minimizing discrepancies through careful record-keeping.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma
Skills
Time management
Great customer service
Strong attention to detail
Experience with hand tools
Experience with power tools
Fast Learner
Attention to detail
Time management
Communication
Problem Solving
Timeline
Mobile Expert
T-Mobile
03.2017 - CurrentRead More
Shift Manager
Burger King
11.2015 - 03.2017Read More
Cashier
Burger King
09.2013 - 11.2015Read More
Santa Rosa Junior College
High School Diploma
Read More