Megan Delance

• Increased sales by identifying customer needs and providing personalized product recommendations

• Resolved customer concerns efficiently and professionally, delivering exceptional service and positive outcomes

• Fostered strong customer relationships through outstanding service, contributing to customer satisfaction and retention

• Collaborated with team members to support store operations, share best practices, and maintain a positive work environment

• Contributed to overall team performance by assisting with daily operations and supporting the achievement of sales goals

• Served as a trusted advisor to business clients by identifying needs and recommending mobility, internet, and technology solutions

• Developed and maintained a sales pipeline through proactive outreach, referrals, and strategic prospecting

• Supported a diverse customer base ranging from small businesses to mid-market organizations with up to 300 employees

• Worked closely with technical and engineering teams to deliver customized solutions that aligned with business objectives

• Conducted consultative sales presentations and delivered proposals to business owners and executive decision-makers

• Strengthened customer relationships through ongoing account management, driving client satisfaction, retention, and revenue growth

• Managed a portfolio of accounts to monitor outstanding balances and ensure timely payment resolution

• Handled a high volume of inbound calls, assisting customers with loan and account-related inquiries

• Provided accurate and timely support by researching account information and resolving customer concerns

• Analyzed account status using internal systems and tools to determine appropriate collection and resolution strategies

• Developed and executed recovery plans to reduce delinquency and recover outstanding payments

• Increased repayment success rates through effective communication, relationship building, and customized payment arrangements

• Responded to inbound marketing leads and engaged prospective customers regarding vacation getaway opportunities

• Built rapport with customers by clearly communicating package features, benefits, and promotional offers

• Utilized consultative sales techniques to identify customer needs and recommend appropriate vacation packages

• Effectively addressed customer concerns and overcame objections to drive sales conversions

• Consistently achieved sales goals by closing vacation package sales and delivering a positive customer experience