Joseph Cobb
Las Vegas
Summary
Professional technician with strong track record of maintaining and repairing diverse equipment. Known for reliability and adaptability, contributing to team success and meeting dynamic workplace needs. Expertise in diagnostics, problem-solving, and ensuring operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
10.2022 - Current
- Assisted customers with troubleshooting technical issues, ensuring timely resolution and support.
- Maintained up-to-date knowledge of industry trends and new technologies to inform customers effectively.
- Trained junior staff on product knowledge and customer service best practices to improve team performance.
- Provided expert guidance on mobile phone features and specifications to enhance customer satisfaction.
- Conducted regular inventory audits, ensuring accurate stock levels for efficient sales operations.
- Addressed customer concerns promptly and effectively, resulting in improved brand loyalty.
- Established lasting relationships with clients by following up on purchases, ensuring satisfaction with products and services.
Field Repair Technician
Pepsi
02.2015 - 07.2022
- Diagnosed and repaired various equipment malfunctions to ensure optimal performance.
- Conducted routine maintenance checks to prolong equipment lifespan and reliability.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Collaborated with team members to complete complex repairs and improve overall service quality.
Education
GE - Gender Studies
Kerman High School
06.2012
Skills
- Customer service
- Mechanical skills
- Equipment Repair
- Electrical troubleshooting
- Inventory management
- Machine calibration
- Hardware repair
- Safety management
- Invoice verification
- Transportation safety
- Service call coordination
- Preventive Maintenance
Certification
- Type I & II EPA 608 certification
Timeline
Mobile Expert
T-Mobile
10.2022 - Current
Field Repair Technician
Pepsi
02.2015 - 07.2022
GE - Gender Studies
Kerman High School
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