Jose Meza
Fresno,CA
Summary
. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager
Alia Corporation
Oakhurst, CA
06.2022 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
Shift Manager
Alia Corporation
Oakhurst, CA
08.2020 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Crew Trainer
McOpCo
Clovis, CA
08.2016 - 07.2020
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Maintained up-to-date records of all employees' training progress and certification status.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
Shift Manager
RLMK
Kingsburg, CA
07.2014 - 06.2016
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
Education
High School Diploma -
Selma High School
Selma, CA07-2014
Some College (No Degree) - Food And Nutrition
Fresno City College
Fresno, CASkills
- Policy Development
- Logistics Planning
- Performance Management
- Workflow Coordination
- Sales Reporting
- Customer Service
- Staff Management
- Team Supervision
- Training and Development
- Employee Management
- Customer Engagement
- Supply and Inventory Management
Certification
- DLIM- October 2023
References
References available upon request.
Timeline
Department Manager
Alia Corporation
06.2022 - Current
Shift Manager
Alia Corporation
08.2020 - 06.2022
Crew Trainer
McOpCo
08.2016 - 07.2020
Shift Manager
RLMK
07.2014 - 06.2016
High School Diploma -
Selma High School
Some College (No Degree) - Food And Nutrition
Fresno City College
- DLIM- October 2023
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