Jose Morales Gonzalez
Buger King
MILWAUKEE,Milwaukee
2
Languages
2
years of professional experience
Dependable employee with experience supporting customers in retail and restaurant settings. Can easily multitask, time management, and pay attention to detail. Recognized for handling orders accurately, resolving issues quickly, and working well with teams to maintain high service standards. Able to communicate seemingly with Spanish speakers due to being bilingual. Prioritize quality in customer support; am able to clear up misunderstandings with customers and able to calm down tense situations
Work History
Crew Member
5 Months- Greeted guests and processed orders accurately at register and drive-thru.
- Prepared menu items following food safety and quality standards.
- Maintained clean dining, kitchen, and service areas throughout shift.
- Restocked ingredients, supplies, and packaging to support smooth operations.
- Assisted team members during peak periods to reduce service delays.
- Followed sanitation procedures and proper handling practices for food items.
- Resolved order issues quickly while maintaining courteous guest service.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create an optimal experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
Floor Employee
1 Year 3 Months- Assisted customers with uniform selection, sizing, and product location.
- Organized sales floor displays to maintain clear, accessible merchandise presentation.
- Checked merchandise tags and pricing to maintain accurate floor labeling.
- Restocked shelves and folded apparel to support consistent inventory readiness.
- Maintained fitting rooms and floor areas to support clean shopping conditions.
- Responded to customer questions with product knowledge and prompt service.
- Coordinated with team members to keep floor operations running smoothly.
- Improved customer loyalty by addressing inquiries and resolving issues promptly and professionally.
- Provided support during peak hours, effectively managing large crowds and minimizing wait times.
- Aided team members during shift transitions, ensuring seamless handoffs and continued productivity throughout the day.
- Performed routine cleaning tasks to uphold store appearance standards and create a welcoming atmosphere for shoppers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Engaged in friendly conversation with a customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experience.
Education
High School Diploma
Skills
Cash handling
Menu memorization
Taking orders
Drive-thru operations
Order delivery practices
Customer engagement
Customer interaction
Customer service
Attention to detail
Cleaning and sanitizing
Sanitation protocols
Inventory restocking
Efficient product handling
Multitasking
Time management
Task prioritization
Performance improvement
Workplace efficiency
Dependable and cooperative
Collaboration skills
Team player
Adaptability and flexibility
Clear communication
Verbal communication
Problem-solving
Self-discipline
Learning agility
Service enhancement
Facility maintenance
Store organization
Dependable and cooperative
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Volunteering
Cooking
DIY and Home Improvement
I like working with my hands and fixing things.
Gym Workouts
Documenting and sharing travel experiences.
Backpacking and Hiking
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Camping
Video Game Design
Reading
Video Gaming
Playing Sports
Hiking
Crafting and DIY Projects
Creative Writing
Timeline
Crew Member
Buger King
05.2026 - CurrentRead More
Floor Employee
Gold Fish Uniform
06.2024 - 09.2025Read More
Atlas Preparatory Academy
High School Diploma
Read More