Brayan Ortiz
Rochester,NY
Summary
Dynamic and customer-focused professional with experience at Walmart and Target. Proven ability in POS operation and exceptional customer service, enhancing efficiency and satisfaction. Recognized for maintaining high foodservice standards and fostering teamwork. Bilingual in Spanish, committed to delivering superior experiences and resolving issues swiftly. Reliable and punctual team player dedicated to excellence. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Assets Protection
Walmart
Rochester, NY
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Fast Food Worker
McDonald's
New York, NY
05.2025 - 09.2025
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Provided excellent customer service by accurately taking and processing orders.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
Guest Advocate
Target
New York, NY
06.2023 - 07.2024
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers with product inquiries and problem resolution to enhance shopping experience.
- Managed checkout processes efficiently, ensuring quick and accurate transactions.
- Educated guests on promotions and loyalty programs to drive customer engagement.
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Handled customer feedback constructively, implementing suggestions to improve service quality.
- Supported inventory management by restocking shelves and conducting merchandise audits.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Provided product knowledge to customers, promoting features and benefits effectively.
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Flexible and adaptable
- Calm under pressure
- Decision-making
- Verbal communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assets Protection
Walmart
01.2026 - Current
Fast Food Worker
McDonald's
05.2025 - 09.2025
Guest Advocate
Target
06.2023 - 07.2024
High School Diploma -
PACE High School
Associate of Applied Science - Electrical Engineering Technology
Monroe Community College
Education
Associate of Applied Science - Electrical Engineering Technology
Monroe Community College
Rochester, NY05-2028
High School Diploma -
PACE High School
New York, NY05-2024