Jose Pagan Rivera
Josephine,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
ABM Building Value
03.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
Material Handler Team Lead
Sears Logistics
08.2015 - 03.2017
- Developed and implemented strategies to improve team productivity and efficiency.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Driver & VAC-CON Operator
AIREKO
02.2011 - 07.2015
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
Culinary Arts
Ponce Paramedical College
Ponce, PRSkills
- Team Leadership
- Problem Solving
- Time Management
- Responsible and Dependable
- Initiative and Proactive
- Organized
- Spanish Fluency
Certification
- EHS - Environmental Health and Safety Professional
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
ABM Building Value
03.2017 - Current
Material Handler Team Lead
Sears Logistics
08.2015 - 03.2017
Driver & VAC-CON Operator
AIREKO
02.2011 - 07.2015
Culinary Arts
Ponce Paramedical College