Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
AssistantManager
Jose Perez

Jose Perez

Louisville,KY

Summary

Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at American Eagle Outfitters, Inc. Excelled in building customer relationships and leveraging excellent communication skills to drive sales. Proficient in POS system operation and adept at conflict resolution, consistently ensuring high levels of customer satisfaction and repeat business.

Overview

3
3
years of professional experience

Work History

Sales Associate

Bath & Body Works
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

American Eagle Outfitters, Inc
09.2024 - 11.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Cashier

Ross Dress for Less
08.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Lifeguard

Kentucky Kingdom And Hurricane Bay
05.2023 - 09.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.

Education

Southern High School
Louisville, KY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash handling accuracy
  • Conflict resolution
  • POS system operation
  • Retail store operations
  • Adapt to diverse groups
  • Payment processing
  • Inventory tracking

Additional Information

I'm from Cuba, lived there for 15 years and camed here for a big future, to develop my skills and to live a happy life. I'm really interested in start a Tatto business, I love to draw and to play video games. Love to give me a time for the music, I love to skate, and I love my mom

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working

Timeline

Sales Associate

Bath & Body Works
09.2024 - Current

Sales Associate

American Eagle Outfitters, Inc
09.2024 - 11.2025

Cashier

Ross Dress for Less
08.2024 - 12.2024

Lifeguard

Kentucky Kingdom And Hurricane Bay
05.2023 - 09.2024

Southern High School

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Jose Perez