Jose Porrata
Weslaco,TX
Summary
Dynamic Assistant Store Manager with a proven track record at The Home Depot, excelling in employee training and inventory management. Passionate about enhancing sales performance through effective coaching and performance evaluation. Committed to delivering exceptional customer service while driving operational excellence and fostering a collaborative team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The Home Depot Inc
Weslaco, Texas
09.2019 - Current
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Delegated work to staff, setting priorities and goals.
- Provided training to new employees on company policies and procedures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained a safe working environment by enforcing safety regulations.
- Maintained inventory by checking merchandise to determine levels.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Trained new employees on store policies, procedures and customer service standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coached and developed store associates through formal and informal interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Store Manager
Lowe's
Pharr, TX
01.2007 - 09.2019
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Delegated work to staff, setting priorities and goals.
- Provided training to new employees on company policies and procedures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Trained new employees on store policies, procedures and customer service standards.
Education
High School Diploma -
M.A.T.C.
Milwaukee06-1993
Skills
- Employee training
- Inventory management
- Sales Performance Reporting
- Customer service
- Performance evaluation
- Expense Tracking Expertise
Certification
- ASM Launch program January 20,2022
- ASM Advanced development September 22, 2023
- RAMP December 18, 2023
Timeline
Assistant Store Manager
The Home Depot Inc
09.2019 - Current
Assistant Store Manager
Lowe's
01.2007 - 09.2019
High School Diploma -
M.A.T.C.