Jose Prieto
Dallas,TX
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building.
Overview
23
23
years of professional experience
Work History
Patient Advocate
Aramark/Baylor University Medical center Hospital
09.2023 - Current
- Worked with clinical departments, along with Environmental Services to align department action items with facility action items to improve HCAHPS results
- Monitor HCAHPS scores and assess current action plans for improvement
- Round on admitted patients to become their voice and advocate expressed concerns that go unaddressed
- Assess current satisfaction levels after admission and to educate patients on expected service.
assistant store manager
Sur la Table
11.2011 - 01.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
The Sharper Image
11.2005 - 03.2007
- Directed sales floor activities, ensuring excellence in customer service and resolving store level problems
- Established sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits
- Oversaw personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating
- Managed merchandise selection, window displays, and stocking, working directly with vendors
- Performed accounts receivable duties including invoicing, chargebacks, discrepancies, and reconciliations.
Sales Lead
Restoration Hardware
11.2000 - 11.2005
- Motivated team to increase sales with incentives and increased knowledge of current sales campaigns and best practices
- Conducted store opening and closing procedures including balancing cash drawers and producing nightly sales reports
- Consistently met and exceeded independent and team sales goals, while coordinating customer service operations
- Responsible for hiring, training, and maintaining staffing levels.
Sales Lead
Smith and Hawken
04.2001 - 09.2005
- Prioritized, organized, delegated, and communicated tasks to store associates based upon store goals
- Managed store associate schedules and payroll
- Trained new and current associates about existing and newly implemented policies and promotions
- Motivated Sales associates to meet and exceed sales goals through client relations
- Organized merchandise on the sales floor and created visual concepts according to current and future stock.
Education
Diploma - General Studies
Frisco High School
Associate of Science - Biology
Georgetown University
05.2004
Skills
- Proficient with
- Microsoft Office (Word, Excel, PowerPoint)
- Proactive Problem-Solving
- Operational Requirements
- Patient Information Management
- Professional Bedside Manner
Affiliations
Multi-industry customer service professional with 21 plus years of delivering effective solutions that meet and exceed customers needs. Committed to providing high quality customer care by creating positive brand experiences that aims to increase customer engagement, and build strong customer relationships.
Processes excellent time management, project management, and effective leadership skills.
Languages
Spanish
Native or Bilingual
Timeline
Patient Advocate
Aramark/Baylor University Medical center Hospital
09.2023 - Current
assistant store manager
Sur la Table
11.2011 - 01.2014
Store Manager
The Sharper Image
11.2005 - 03.2007
Sales Lead
Smith and Hawken
04.2001 - 09.2005
Sales Lead
Restoration Hardware
11.2000 - 11.2005
Diploma - General Studies
Frisco High School
Associate of Science - Biology
Georgetown University
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