Jose Ramirez
Hialeah,United States
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. I have a background working in luxury condominiums as valet and concierge. Knowledgeable of the english language and willing to work full time.
Overview
6
6
years of professional experience
Work History
Concierge
First Services Residential
Fisher Island, FL
10.2023 - Current
- Provide first class resident's service scheduling their arrangements and inquiries
- Answer phone calls
- Make reservations.
- Schedule appointments
- Handle mail
- Keeping their units in hospitable conditions.
Lead Valet Attendant
Reef valet company
Miami Beach, Florida
07.2021 - 10.2022
- Assisted customers with luggage or any other items they may have needed help with.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Lead front ramp of residence
- Oversee operations
Valet
Park1
Miami, FL
08.2018 - 06.2021
- Park residents and guests vehicle.
- Work as a bellman for residents taking packages and luggage to their unit
- Greeted residents and opened doors for them upon arrival
- Managed the flow of traffic around the property by directing cars to available spaces.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Assigned numbered tags to customers and vehicles.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
Education
Graduate Certificate - Dental Assistant
Florida National University
Hialeah, FL04-2018
High School Diploma -
Hialeah High School
Hialeah, FL05-2017
Skills
- Customer service and support
- POS system operations
- Guest flow management
- Bilingual
- Professional ethic
- Reliable
- Front desk support
- Guest relations
Timeline
Concierge
First Services Residential
10.2023 - Current
Lead Valet Attendant
Reef valet company
07.2021 - 10.2022
Valet
Park1
08.2018 - 06.2021
Graduate Certificate - Dental Assistant
Florida National University
High School Diploma -
Hialeah High School