Jose Ramirez
Las Cruces,NM
Summary
Accomplished transportation industry professional with 14 years of experience enhancing customer service and optimizing fleet operations. Expertise in collaborating across departments to improve customer experiences and operational efficiency. Strong background in conflict resolution, team collaboration, and process improvement. Prepared to leverage industry knowledge and leadership skills in a Service Manager role to cultivate high-performing teams and meet organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Border International
Las Cruces, New Mexico
10.2024 - Current
- Developed client relationships to identify sales opportunities and address customer needs.
- Conducted product presentations to showcase features and benefits effectively.
- Managed customer accounts to maintain satisfaction and retention levels.
- Collaborated with service teams to ensure timely delivery of products and support.
- Analyzed market trends to identify potential areas for business growth.
- Negotiated contracts and pricing with clients to secure favorable terms.
- Trained new sales staff on best practices and company offerings.
- Attended trade shows and industry events to expand network and promote products.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Demonstrated products to potential customers and answered questions to close sales.
- Maintained knowledge of current product offerings and pricing structures.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and maintained relationships with clients to ensure repeat business.
- Assisted customers in transitioning from Rush to Border International locations.
- Adhered strictly to all applicable laws governing business operations in assigned territory.
- Analyzed sales performance metrics such as conversion rates, average order size.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
Outside Sales Representative
Rush Enterprises
Las Cruces, New Mexico
02.2017 - 10.2024
- Developed client relationships to identify sales opportunities and address customer needs.
- Conducted product presentations to showcase features and benefits effectively.
- Collaborated with service teams to ensure timely delivery of products and support.
- Managed customer accounts to maintain satisfaction and retention levels.
- Analyzed market trends to identify potential areas for business growth.
- Negotiated contracts and pricing with clients to secure favorable terms.
- Trained new sales staff on best practices and company offerings.
- Attended trade shows and industry events to expand network and promote products.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Demonstrated products to potential customers and answered questions to close sales.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
- Organized sale calls with customers and vendors.
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated sales by prospecting, negotiating contracts and closing.
- Conducted customer needs analysis to deliver relevant products or services.
- Gathered data on competitors' products, prices, and sales techniques.
- Collaborated with other departments to complete sales transactions.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Maintained open communication with leadership to facilitate business development.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Experience working with Cummins, PACCAR, Caterpillar products along with industrial equipment.
- Heavy-duty knowledge of diesel engines, truck components, equipment operation, parts managements, and service solutions.
Front Parts Counter
Rush Enterprises
Las Cruces, New Mexico
10.2016 - 10.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Warehouse Manager
Rush Enterprises
Las Cruces, New Mexico
03.2016 - 06.2017
- Managed daily warehouse operations and ensured efficient workflow.
- Supervised a team of warehouse associates and coordinated task assignments.
- Implemented safety protocols and conducted regular safety training sessions.
- Oversaw inventory management and maintained accurate stock levels.
- Utilized warehouse management systems to track shipments and deliveries.
- Developed procedures for receiving, storing, and shipping products effectively.
- Trained new employees on operational processes and safety standards.
- Collaborated with logistics teams to optimize transportation schedules and routes.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Communicated regularly with other departments regarding supply chain activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
Parts Runner
Border International
Las Cruces, New Mexico
03.2013 - 04.2014
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Delivered parts to various departments efficiently and accurately.
- Assisted technicians by providing necessary tools and equipment promptly.
- Coordinated with suppliers to ensure timely delivery of ordered parts.
- Inspected incoming shipments for quality and accuracy before distribution.
- Collaborated with team members to streamline daily operations and logistics.
- Operated forklifts and other equipment safely to transport materials.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Earned highest driver ratings for number of stops made, customer satisfaction, vehicle cleanliness and documentation accuracy.
- Served as a liaison between sales staff and other departments regarding product availability and ordering status.
Education
Automotive Technician -
NMSU
Las Cruces, NMSkills
- Strategic sales techniques
- New business prospecting
- Lead generation
- Client account management
- Sales performance tracking
- Brand awareness development
- Analytical problem solver
- Spanish language
- Multitasking
- Exceptional time management
- Verbal and written communication
Languages
Spanish
Full Professional
Certification
- PACCR Certified
- Cummins Training
- Caterpillar Training
- Navistar Training
Timeline
Outside Sales Representative
Border International
10.2024 - Current
Outside Sales Representative
Rush Enterprises
02.2017 - 10.2024
Front Parts Counter
Rush Enterprises
10.2016 - 10.2018
Warehouse Manager
Rush Enterprises
03.2016 - 06.2017
Parts Runner
Border International
03.2013 - 04.2014
Automotive Technician -
NMSU