Jose Rivera
Edinburg,TX
Summary
Dynamic Experience Manager at Best Buy with a proven track record in driving sales growth and enhancing customer satisfaction. Skilled in inventory management and team leadership, I empower teams to excel while implementing quality control measures that maximize revenue. Committed to professional development and fostering collaboration for optimal performance.
Overview
17
17
years of professional experience
Work History
Experience Manager
Best Buy
McAllen, Texas
05.2011 - Current
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated system with order specifics and customer details, preferences, and billing information.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Assessed existing processes against industry trends and standards and recommended changes accordingly.
Team Leader
Whatburger
Alamo, Texas
02.2008 - 05.2011
- Maintained daily inventory to facilitate successful material distribution.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
Associate of Business Administration - Business
South Texas College
McAllen, TX05-2014
Bachelor of Arts - Business Administration And Management
The University of Texas Rio Grande Valley
Edinburg, TX05-2014
Skills
- Customer service
- Inventory management
- Sales support
- Quality control
- Team leadership
- Collaboration
- Performance evaluation
Languages
Spanish
Professional
English
Full Professional
Timeline
Experience Manager
Best Buy
05.2011 - Current
Team Leader
Whatburger
02.2008 - 05.2011
Associate of Business Administration - Business
South Texas College
Bachelor of Arts - Business Administration And Management
The University of Texas Rio Grande Valley